Frequently Asked Questions

• To place an order for one of my products, simply select the corresponding order form in the “Order Now” section of this website

• Lead time for orders will be displayed at checkout. This time fluctuates throughout the year. As we approach the holiday season, a cutoff date will be announced for “Guaranteed by Christmas”.

Once you have completed payment for your order you will be assigned an order number which will appear on the payment confirmation screen. You will also receive an email confirming your order. If you did not receive this email please check your junk mail folder.

You may cancel your order up until the point that it has gone into production. Once your order goes into production it cannot be cancelled due to materials being cut and personalized for your order. To cancel an order contact me directly at julio@secondalarmcustomleather.com. Please include your order number. Refund will be made to original form of payment.

• When a large order for a department or group is presented, a consultation will take place and depending on the amount of items ordered a discount will be offered.

• We accept all major credit cards, Apple Pay, Google Pay, Paypal, check payment by mail and Department Authorized PO.
• If you would like to pay by check or money order, you can mail your payment to: Second Alarm Custom Leather P.O. Box 2413 Minneola, FL 34755

• All orders will be shipped Priority Mail or First Class Mail through the United States Postal Service. Most orders will have a shipping time of 2-3 days. When your order is finished you will receive an email to let you know your order is complete. You will also receive an email with tracking information.

• All items are shipped through the United States Postal Service and are charged flat rate shipping depending on the item.

• Yes, I do offer International shipping. For International Shipping I charge a flat rate of $25.

• Warranties for products that are going to be used in firefighting are complex. Due to the extreme conditions and the general “rough” activity that is experienced while firefighting, warranty claims will be handled on a case-by-case basis. Things that will be considered when processing a claim are length of time the item has been in service, condition of the leather item when it is presented for a claim and general overall appearance. Hardware such as buckles and trigger snaps will carry a 1 year warranty. If it is determined that the defect will be covered under warranty, there will be no cost to you for the labor, parts or shipping. If it is determined that the product will not be covered under warranty, I will offer a reduced rate on labor and any product that needs to be used to fix your item. Please rest assured that I will be fair and your satisfaction is my number one priority.

• Taking care of your leather item is simple and necessary to gain the maximum amount of in-service time possible. As needed cleaning and conditioning of your leather product is recommended.

• I have an annual budget set aside to support charities and groups associated with the fire service. The sponsorship may come as a cash donation or products to be used for raffles or auctions. Please contact me directly to further discuss your cause at Julio@secondalarmcustomleather.com